Terms and conditions
A note on language. This document is offered in translation for convenience. In the event of any discrepancy, the Spanish version prevails, as it is the only legally binding one. Recompi is a Spanish company and Spanish law applies to this relationship.
The conditions governing the contracting and use of Recompi.
1. Purpose and acceptance
These Conditions govern the contracting and use of the Recompi service (hereinafter, “the Service”), a digital loyalty SaaS platform provided by Recompi S.L. Contracting the Service implies acceptance of these Conditions.
2. Description of the Service
Recompi allows shops to create and manage digital loyalty cards compatible with Apple Wallet and Google Wallet, along with rewards, notifications, campaigns and analytics functionality, depending on the plan contracted.
3. Registration and account
To use the Service you must create an account, providing accurate information and keeping it up to date. You are responsible for the confidentiality of your credentials and for the activity carried out from your account.
4. Plans, prices and billing
- The prices and features of each plan are set out on the Pricing page. The amounts shown do not include VAT, which will be added in accordance with the applicable regulations.
- The Service offers a free plan at no cost and with no expiry, subject to usage limits (including a maximum number of members per programme), as set out on the Pricing page. You may take out a paid plan or cancel it at any time, with no lock-in.
- The subscription renews automatically for equivalent periods unless cancelled. Yearly payment applies the discount indicated (two months free).
- Payments are processed through our payment provider.
5. Acceptable use and data protection
You undertake not to use the Service for unlawful purposes or in any way that infringes third-party rights. As a shop, you are the data controller for your end customers' data, and you undertake to comply with the applicable data protection regulations, informing your customers and having the necessary legal basis. Recompi acts as data processor in accordance with its Privacy Policy.
6. Intellectual property
The Service, its software and the “Recompi” brand are owned by Recompi S.L. No licence over them is granted beyond the right to use the Service for the duration of the subscription.
7. Availability and support
We endeavour to keep the Service continuously available, without guaranteeing uninterrupted availability. We offer support via WhatsApp with an AI assistant and by email, with a target response time of 24 business hours for incidents.
8. Limitation of liability
To the extent permitted by law, Recompi S.L. shall not be liable for indirect damages or loss of profit arising from the use of, or inability to use, the Service. Nothing in these Conditions limits liability that cannot legally be excluded.
9. Term and termination
The subscription remains in force for as long as it is active. You may cancel at any time; the Service will remain available until the end of the period paid for. We may suspend or cancel accounts that breach these Conditions.
10. Modifications
We may modify these Conditions. We will inform you of any substantial changes with reasonable notice. Continued use of the Service after they come into force implies acceptance of them.
11. Applicable law and jurisdiction
These Conditions are governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Valencia, unless a different mandatory jurisdiction applies.